Refund Policy

1. Try before you pay

Every account includes a free monthly generation allowance so you can evaluate the platform, including full worksheet and mark-scheme downloads, before purchasing a paid plan.

2. 14-day cooling-off period

If you purchase a paid plan and are not satisfied, you may request a full refund within 14 days of the initial purchase.

Where a substantial volume of generated material has already been downloaded within that period, we may offer a pro-rated refund instead of a full one. We will tell you clearly before processing.

3. Renewals

Subscriptions renew automatically. If a renewal charge was unintended, contact us within 7 days of the charge and we will refund it in full provided the new period has not been substantially used.

You can cancel at any time; cancellation stops future charges and access continues to the end of the paid period.

4. School and department licences

Licences purchased by invoice are governed by the terms of that agreement. Where no separate terms exist, the 14-day cooling-off period applies from the invoice date.

5. Situations not covered

Refunds are not normally available for a change of mind after the cooling-off period, for unused quota within a completed billing period, or where an account has been suspended for a breach of the Terms of Use.

6. Service failure

If a technical fault on our side prevents you from generating or downloading materials for a sustained period, contact us. We will extend your plan or refund the affected period regardless of the cooling-off window.

7. How to request a refund

Email support@excelinexam.com from the address on your account, stating the plan and the reason. We acknowledge requests within one working day.

Approved refunds are returned to the original payment method. Your bank or card issuer typically posts the funds within 5–10 business days.